bcs service integration and management foundation

Main subjects

  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

details exam

  • Duration: 1 hour
  • Number of questions: 40 (Multiple Choice)
  • Pass mark: 65%
  • Open book: No
  • Electronic equipment: No
  • Level: Foundation
  • Available languages: English, Brazilian Portuguese

REQUIREMENTS

  • A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

CARGA HORÁRIA
16 HORAS

NÍVEL
FOUNDATION

PARCERIA:

BCS SERVICE INTEGRATION AND MANAGEMENT FOUNDATION – SIAM

 

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 TARGET GROUP

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

 

Purpose

EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

You will be able to

 

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;

BECOME A PARTNER

Be accredited and be part of the best company of accreditation services with the Institutes EXIN, Peoplecert and APMG and delivery of official materials

WHY BECOME A PARTNER HSI INSTITUTE

Enjoy the facilities and benefits we offer

Facilitated Payment

Flexible payment condition for you to carry out your accreditation with the Institutes.

 

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Examination Centers

All partners of the network accredited to the Institutes, in addition to offering trainings are also authorized to apply official certification exams.

ACCREDITATION TO THE INSTITUTES

We represent the best International Institutes.
EXIN, DMI, PEOPLECERT, AXELOS, APMG

OFFICIAL MATERIALS

All materials are officially approved and kept uto date according to the guidelines of the Institutes.

POOL OF QUALIFIED INSTRUCTORS

All instructors are trained professionals with international recognition and qualification of the institutes to apply the training.

VISIBILITY

Becoming a partner and you will be visible to all national and international market

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