- Service management as a practiceThe ITIL® service lifecycle
Technology and architecture
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 26/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
- There are no prerequisites regarding IT certifications. It is recommended general IT knowledge.
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
The ITIL® Foundation training will provide an overview of the processes contained in the ITIL® framework with its latest version, demonstrating the objectives, activities, roles and responsibilities of each process and life cycles. During the training will be explored and demonstrated practical use cases of the processes and sample exams to increase the effectiveness of student learning, ensuring better preparation for the ITIL® Foundation Exam.
All content of the training is in accordance with the requirements determined by the largest international certification bodies.
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