ITIL® Intermediate Release, Control and Validation (RCV)
- Introduction to release, control and validation (RCV)
- Change management
- Service asset and configuration management (SACM)
- Service validation and testing (SVT)
- Release and deployment management (RDM)
- Request fulfilment
- Change evaluation
- Knowledge management (KM)
- Release, control and validation roles and responsibilities
- Technology and implementation considerations
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 28/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
- ITIL® Foundation certification.
ITIL® INTERMEDIATE RELEASE, CONTROL AND VALIDATION (RCV)
Business process owners
Individuals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization
IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
Operational staff involved in event management process, incident management process, request fulfilment process, problem management process, access management process, service desk, technical management, IT operations management and application management, and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:
Service asset and configuration management
Service validation and testing
Release and deployment management
All content of the training is in accordance with the requirements determined by the largest international certification bodies.
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