bcs service integration and management foundation
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
- Introduction to Service Integration and Management
- Service Integration and Management Implementation Roadmap
- Service Integration and Management roles and responsibilities
- Service Integration and Management practices
- Processes to support Service Integration and Management
- Service Integration and Management challenges and risks
- Service Integration and Management and other practices
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
- A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.
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