itil® 4 foundation
DURATION
16 HOURS
LEVEL
FOUNDATION
TARGET GROUP
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Main subjects
- Service management as a practiceThe ITIL® service lifecycle
- Process
- Functions
- Roles
- Technology and architecture
details exam
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 26/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
REQUIREMENTS
- There are no prerequisites regarding IT certifications. It is recommended general IT knowledge.
Purpose
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps, and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
This training can only be offered with the associated exam. Always look for a PeopleCert accredited training center.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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