itil® 4 foundation
DURATION
16 HOURS
LEVEL
FOUNDATION

TARGET GROUP
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Main subjects
- Service management as a practiceThe ITIL® service lifecycle
- Process
- Functions
- Roles
- Technology and architecture
details exam
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 26/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
REQUIREMENTS
- There are no prerequisites regarding IT certifications. It is recommended general IT knowledge.
Purpose
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps, and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
This training can only be offered with the associated exam. Always look for a PeopleCert accredited training center.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
WHY BECOME A PARTNER HSI INSTITUTE
Enjoy the facilities and benefits we offer
Facilitated Payment
Flexible payment condition for you to carry out your accreditation with the Institutes.
Examination Centers
All partners of the network accredited to the Institutes, in addition to offering trainings are also authorized to apply official certification exams.
ACCREDITATION TO THE INSTITUTES
We represent the best International Institutes.
EXIN, PEOPLECERT, AXELOS
OFFICIAL MATERIALS
All materials are officially approved and kept uto date according to the guidelines of the Institutes.
POOL OF QUALIFIED INSTRUCTORS
All instructors are trained professionals with international recognition and qualification of the institutes to apply the training.
VISIBILITY
Becoming a partner and you will be visible to all national and international market.
BECOME A PARTNER
Be accredited and be part of the best company of accreditation services with the Institutes EXIN and Peoplecert and delivery of official materials