Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
- Service management as a practiceThe ITIL® service lifecycle
- Technology and architecture
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 26/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
- There are no prerequisites regarding IT certifications. It is recommended general IT knowledge.
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