ITIL® Intermediate Planning, Protection and Optimization (PPO)

DURATION
24 HOURS

LEVEL
FOUNDATION

TARGET GROUP

IT professionas/Business managers/Business process owners

Individuals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization

IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme

Operational staff involved in event management process, incident management process, request fulfilment process, problem management process, access management process, service desk, technical management, IT operations management and application management, and who wish to enhance their role-based capabilities

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Main subjects

  • Introduction to planning, protection and optimization

  • Capacity management

  • Availability management

  • IT service continuity management (ITSCM)

  • Information security management

  • Demand management

  • Planning, protection and optimization roles and responsibilities

  • Technology and implementation considerations

details exam

  • Duration: 90 minutes

  • Number of questions: 40 (Multiple Choice)

  • Pass mark: 28/40 or 70%

  • Open book: No

  • Electronic equipment: No

  • Level: Foundation

  • Available languages: English, Brazilian Portuguese

REQUIREMENTS

  • ITIL® Foundation certification.

Purpose

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

Capacity management

Availability management

IT service continuity management (ITSCM)

Information security management

Demand management

All content of the training is in accordance with the requirements determined by the largest international certification bodies.

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All materials are officially approved and kept uto date according to the guidelines of the Institutes.

POOL OF QUALIFIED INSTRUCTORS

All instructors are trained professionals with international recognition and qualification of the institutes to apply the training.

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