VeriSM ™ Foundation develops the fundamental skills and knowledge that enables people involved in a service organization to deliver value to the consumer. All over the world, people consume services, products and features at an amazing rate. In the past few decades, products and services have become more connected to provide increasing functionality and intelligence. To be an effective service delivery organization, service management can no longer be confined to a single department, such as the IT sector or customer services, and must be present throughout the organization. The VeriSM ™ approach is specifically tailored to support organizations – across all spheres – and help them succeed in the world of digital services. VeriSM ™ helps organizations define their service management principles, as well as helping to develop an operational model based on an integrated selection of management practices.
The service organization;
People and organizational structure;
The VeriSM ™ model;
Progressive practices; Innovative technologies;
- Duration: 1 hour
- Number of questions: 40 (Multiple Choice)
- Pass mark: 26/40 or 65%
- Open book: No
- Electronic equipment: No
- Level: Foundation
- Available languages: English, Brazilian Portuguese
Provide guidance on a unique management gear, as well as guidelines for choosing appropriate management practices for the fitting room or product or service.
Contextualize or manage services in the digital age and analyze how emerging technologies and progressive management practices can be applied to add value to the consumer.
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Flexible payment condition for you to carry out your accreditation with the Institutes.
All partners of the network accredited to the Institutes, in addition to offering trainings are also authorized to apply official certification exams.
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All materials are officially approved and kept uto date according to the guidelines of the Institutes.
POOL OF QUALIFIED INSTRUCTORS
All instructors are trained professionals with international recognition and qualification of the institutes to apply the training.
Becoming a partner and you will be visible to all national and international market.
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Be accredited and be part of the best company of accreditation services with the Institutes EXIN and Peoplecert and delivery of official materials